Privacy Policy

Lunoryn Privacy Policy

Last updated: February 2025

This Privacy Policy describes how Lunoryn (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://lunoryn.store/ (the “Site”), or otherwise communicate with us (collectively, the “Services”).
“You” refers to any user of the Services, whether a customer or a website visitor.

By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. When changes are made, we will update the “Last updated” date above and post the revised version on the Site.

1. Personal Information We Collect

The information we collect depends on how you interact with our Site and Services. “Personal information” means information that identifies, relates to, or can be associated with an individual.

We collect the following categories of information:

A. Information You Provide Directly

This includes:

  • Basic contact details: name, address, phone number, email.

  • Order information: name, billing address, shipping address, payment confirmation, email, phone number.

  • Account information: username, password, security questions.

  • Shopping information: items viewed, added to the cart, or added to the wishlist.

  • Customer support content: any information you submit in your communications with us.

Some features require this information to function; if you do not provide it, certain features may not be available.

B. Information Collected Automatically (Cookies & Usage Data)

We automatically collect information such as:

  • Device type and operating system

  • Browser details

  • IP address

  • Network connection information

  • Interaction data (pages viewed, time on site, clicks, navigation)

This data is collected through cookies, pixels, and similar technologies.

More details about cookies used with Shopify can be found at:
https://www.shopify.com/legal/cookies

C. Information from Third Parties

We may receive personal information from:

  • Shopify, who powers our online store.

  • Payment processors, who collect payment data (credit/debit card numbers, billing information) to process transactions.

  • Analytics and advertising partners, who collect information through cookies and tracking tools.

  • Marketing and service providers assisting with email, advertising, logistics, and performance tracking.

All such third-party information is handled according to this Privacy Policy.

2. How We Use Your Personal Information

We use your information for the following purposes:

A. Providing Products and Services

Including:

  • Processing payments and fulfilling orders

  • Shipping and delivery

  • Managing your account

  • Handling returns and exchanges

  • Sending transactional notifications

  • Enabling you to post reviews

B. Marketing and Advertising

We use your information to:

  • Send email or text promotions

  • Personalize ads and recommendations

  • Improve targeting on our site and across other platforms

C. Security and Fraud Prevention

We use personal information to:

  • Detect and investigate illegal or fraudulent activity

  • Maintain the security of our Site and user accounts

If your account may be compromised, contact us immediately.

D. Customer Support and Communication

We use your information to:

  • Respond to questions

  • Assist with orders

  • Improve our Services

3. Cookies

Cookies help us:

  • Power essential site features (store functionality, checkout, cart)

  • Remember preferences

  • Run analytics

  • Personalize content and advertising

You may disable cookies in your browser, but doing so may affect site functionality.

4. How We Disclose Personal Information

We disclose personal information to third parties for legitimate business purposes, including:

  • Service providers: payment processors, fulfillment partners, shipping carriers, cloud storage, and analytics tools.

  • Business and marketing partners, such as Shopify.

  • Affiliates within our corporate group.

  • Legal obligations: responding to subpoenas, investigations, or court orders.

  • Business transfers: mergers, acquisitions, bankruptcy, or asset sales.

  • With your consent when you authorize integrations, social media logins, or external requests.

5. Categories Disclosed in the Last 12 Months

We have disclosed the following categories of information:

Categories:

  • Identifiers (contact details, account info)

  • Commercial information (order and shopping data)

  • Internet activity (usage data)

Recipients:

  • Service providers

  • Business and marketing partners

  • Affiliates

We do not use or disclose sensitive personal information for inferring characteristics.

6. Selling or Sharing Personal Information

We may “sell” or “share” (as defined by applicable law) personal information for targeted advertising.

Categories Sold or Shared:

  • Identifiers

  • Commercial information

  • Internet or network activity

Recipients:

  • Advertising partners

  • Marketing platforms

  • Shopify (if using ad-related services)

7. User-Generated Content

Any content you post publicly (reviews, comments, ratings) can be seen by anyone.
We are not responsible for how others may use this information.

8. Third-Party Websites and Links

We are not responsible for the privacy practices of third-party sites linked from our Site.
Please review the privacy policies of any external site you visit.

9. Children’s Privacy

We do not knowingly collect personal information from individuals under 13 years old.
If we learn such information was collected, we will delete it promptly.

10. Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

  • Access to your personal information

  • Correction of inaccurate data

  • Deletion of your data

  • Opt-out of selling or sharing personal information

  • Requesting a copy of your information

  • Restricting certain processing activities

To exercise your rights, contact us at:

📧 support@lunoryn.store

We will verify your identity before processing your request.

11. Retention

We retain your personal information only as long as necessary for:

  • Providing services

  • Legal compliance

  • Business operations

After this, data is securely deleted.